Pennsylvania ITQ Certified: 
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Consulting Services: (LANs / WANs)
Includes, but is not limited to: the development of planning documents pertinent to the building of a new LAN system, the upgrading of an existing LAN system or the integration of two or more LANs, or the integration of two or more LANs via a WAN. The definition of user, business and technical requirements, connectivity and interoperability issues, feasibility study, the identification of constraints, cost/benefit analysis, security requirements, the outlining of possible alternatives and the recommendation of a solution would be included in this activity. In addition, this includes, but is not limited to: the development of design documents, determination of logical relationships and the physical specifications. The end results are formal conceptual and/or detailed design reports that may include architectural design reports and structural design reports, each with network diagrams and other appropriate charts and documentation. Wireless LAN security pre and post installation reviews must follow all security standards established in the Commonwealth including the most current Wireless LAN Information Technology Bulletin. It does not include the purchase or installation of hardware, software, cabling or other materials.
Consulting Services:
Customer Relationship Management (CRM) services such as feasibility studies, process or system gap analysis, organizational change readiness assessment, risk assessment, migration strategies and planning as they relate to consulting for IT CRM projects. Electronic Document Management Systems (EDMS) services such as planning for implementation of EDMS systems to include risk assessment, workflow analysis, workload management, network design and security consulting, application prototyping, system migration strategies, initial project imaging/digitizing, planning for document conversion (hardcopy to electronic or electronic to new system/media), and document indexing/queuing; and performance monitoring/ measurement, benchmarking, and collaborative tools (implies BPR) as they relate to consulting for EDMS projects. eGovernment services such as planning for implementation of web-based systems, including web site efficiency evaluations, accessibility reviews/audits, and security issues as they relate to consulting for eGovernment (web-based) projects. Financial services such as financial planning, cost control, systems/EDP audits, and cost benefits/return-on-investments (ROI) analyses as they relate to consulting for IT projects.
Operational services such as risk assessment, work-flow analysis, application prototyping (for purposes of demonstration), scaling, facilities planning, performance monitoring/measurement, quality control benchmarks, efficiency reviews, and security issues as they relate to consulting for IT operations. Organizational services such as change management, ergonomics, skills analysis, information distribution, organization restructuring, and impact analysis as they relate to consulting for IT organizations. Planning services such as needs assessment, risk assessment, evaluations, migration strategies, project planning for systems development, and feasibility studies as they relate to consulting for IT projects. Includes planning for SAP Integrated Systems. Research services such as research on specific information technology topics/initiatives and providing findings/solutions. Also includes providing access to information technology research resources through telephone consulting, videoconferencing, presentations, forecasting, white papers, workshops, technology briefings, CD-ROM, Internet, print, fax and other electronic media or desktop technology.
Software Development Services:
Includes, but is not limited to: requirements definition, data modeling, prototyping, conceptual design, detail design, specifications construction, coding, testing (all levels), correcting, debugging, compiling, documentation, input/output functions, interfacing, data base design, systems conversion and/or migration, systems stress testing, workflow analysis, implementation, change management as it pertains to application changes and version control, initial implementation training, code security, data administration/warehousing, data architecture functions, data integration, data purification, mentoring during post implementation tuning/shakedown, knowledge transfer/initial maintenance and project management relevant to IT software development projects. Includes all forms of software development including Electronic Document Management Systems (EDMS), SAP Integrated Systems, and eGovernment (web-based)Systems. Does NOT include Biometrics or GIS-related development services.